Our Silent Customers will covertly visit your business as paying customers and will complete a lengthy report about their experience. Typically they will answer 100 questions ranging from service standards to the rapport building skills of your team and from your online presence to in-house marketing opportunities. Other mystery shopping services include recording phone calls and video feedback.
You will have your own access to our online specialist mystery shopping software which will enable you to measure and compare your results from visit to visit, month to month or venue to venue. You can use your data to plan ahead, identify new sales opportunities and training needs or as a tool to motivate and reward your staff and managers...find out more