We use Silent Customers feedback to develop tailor made solutions for our clients.
Our workshops enlighten teams by helping them to become more self-aware and by giving them the tools and skills to influence both customers and staff.
Incorporating real Silent Customer feedback. This one day, interactive, workshop is aimed at new or less experienced team members and explores self-awareness and proactive communication as well as what sets customer expectations and how to manage disappointment.
This workshop fee is £600 and includes workbooks and certificates. Max 10 participants.
Incorporating real Silent Customer feedback, this workshop is aimed at general manager level and enables team leaders to use feedback productively. They will explore how to read between the lines of what customers are saying and learn the basics of coaching language to influence change within their teams.
The fee for this one day, interactive workshop is £600 and includes workbooks and certificates. Max 8 participants.
CIEH Level 3 Award in Training Principles and Practice
This three day accredited qualification is ideal for those seeking to attain knowledge and skills in the delivery of training. Candidates will gain knowledge in how to deliver training session that are meaningful, inclusive and transformative. The course is delivered by a multi-award winning trainer.
Course fee is £1695, plus £75 per person for assessment fee and textbook. Max 8 participants.
Essential Leadership & Management Skills
This one day workshop is aimed at new and established managers. It has been specially been developed to provide
managers with a range of essential leadership and management skills.
Participants on this workshop will learn how to adapt and apply different
leadership styles to lead a team more effectively. They will examine
interpersonal, informational and decisional roles in management and learn how
to manage them more successfully. The workshop is facilitated by an
experienced management trainer with over 20 years' experience working the
The workshop fee for up to 15 participants is £600 and includes all
Fees are exclusive of VAT and are based on being held on your premises.