Mystery Dining & Guest Feedback

Inspiration, Awareness & Development

01491 572 701 or let us call you

We use Silent Customers feedback to develop tailor made solutions for our clients.

Our workshops enlighten teams by helping them to become more self-aware and by giving them the tools and skills to influence both customers and staff.     


Customer Engagement

Incorporating real Silent Customer feedback. This one day, interactive, workshop is aimed at new or less experienced team members and explores self-awareness and proactive communication as well as what sets customer expectations and how to manage disappointment. 

This workshop fee is £600 and includes workbooks and certificates. Max 10 participants. 

Embracing Feedback

Incorporating real Silent Customer feedback, this workshop is aimed at general manager level and enables team leaders to use feedback productively. They will explore how to read between the lines of what customers are saying and learn the basics of coaching language to influence change within their teams.

The fee for this one day, interactive workshop is £600 and includes workbooks and certificates. Max 8 participants.  

CIEH Level 3 Award in Training Principles and Practice

This three day accredited qualification is ideal for those seeking to attain knowledge and skills in the delivery of training. Candidates will gain knowledge in how to deliver training session that are meaningful, inclusive and transformative. The course is delivered by a multi-award winning trainer.      

Course fee is £1695, plus £75 per person for assessment fee and textbook. Max 8 participants.  

Essential Leadership & Management Skills 

This one day workshop is aimed at new and established managers. It has been specially been developed to provide managers with a range of essential leadership and management skills. Participants on this workshop will learn how to adapt and apply different leadership styles to lead a team more effectively. They will examine interpersonal, informational and decisional roles in management and learn how to manage them more successfully. The workshop is facilitated by an experienced management trainer with over 20 years' experience working the hospitality sector.

The workshop fee for up to 15 participants is £600 and includes all training materials.

Fees are exclusive of VAT and are based on being held on your premises. 

Discount for NEW clients

We want you to get the best out of your feedback so we are offering £100 discount on either Customer Engagement or Embracing Feedback for new customers that sign up with us from Jan 2017. 

Customer Engagement

'Very insightful and helpful to discuss different scenarios and how best to deal with them'.

Harvey's. Team member - 2nd Feb 2016   

'I found it reinforced the importance of first impressions and how this sets the tone of the whole customer experience'.  

Hillbrooke Hotels. Team member - 8th March 2016

Embracing Feedback

'By far the most interesting and informative course I have been on. It was also fun and easy to understand.'

Harvey's. Pub Manager  - 5th Feb 2016  

'I will now be giving and receiving feedback differently!'

Harvey's. Pub Manager  - 5th Feb 2016