Janet Wood has worked in the hospitality arena for many years starting as a pot wash at 14 years old and running her first restaurant for a high street chain at 19. She has worked as a Waitress, a Pizzaiolo Chef, General Manager, Trainer, Wedding and Events Planner and Marketing Manager in independent, corporate, high street and multi functional venues.
Our values are centred around caring about how customers and staff think and feel. We see underwhelmed customers both internal and external walking away from businesses everyday with the managers and owners often completely unaware. We all have a duty to help our service industry, not just survive but thrive. We all need to be more confident in giving honest, kindly delivered, feedback and accept that we all make mistakes that we can learn from. We also need to listen more!