Mystery Dining & Guest Feedback

Our Services

01491 572 701 or let us call you

Silent Customer provides mystery guest and customer feedback services for muti-site operators of pubs, restaurants hotels and leisure venues.  

We pride ourselves on understanding behaviours and our aim is to influence change through positive suggestions rather than criticism. We focus on customer sentiment as we believe that insight into how customers feel delivers the greatest value.

We supply a full range of feedback services and can support your business what-ever your size or budget.


  • Covert customer journey assessments via our Silent Customers (AKA mystery shopping) 


  • All feedback, from all sources, in one place via our 360 Feedback Aggregator (under development) 



Get Christmas Feedback for New Year promos with your own tablet app

Find out what your guests think of your Christmas party menus and capture their emails so you can invite them back in the New Year!

Sign up NOW with our Tablet Feedback app in time for Christmas. Only £65 per month.  

Contact us