Mystery Shopping & Mystery Guest Specialists
A highly reputable and the best bespoke mystery guest, mystery diner, and secret shopping agency in the UK
Small enough to care, big enough to deliver in the UK, US and UAE
Happy Customers
We identify service shortfalls and wins.
We inspire change, reduce revenue leakage,
and build brand loyalty.
Customer Reviews Insight
Monitor, respond & manage all your customer reviews and feedback from from one interface
Mystery Guest
Visits
Mystery dining, mystery guest and secret shopper services specialising in positive, behavioural influence
Phone & Online
Audits
Covert, recorded and
bench-marked sales calls and online conversations
Our Services Include
- Mystery guest, mystery diner and secret shopper feedback
- Web and phone audits
- Online Customer review insight and sentiment
- Online reputation and engagement management
- Competitor analysis
- Full programme support, consultancy & training
- Top level expertise in customer behaviour
- The latest in reporting and data-safe software
- Flexible, fast, pro-active and responsive service delivery
- Friendly and caring approach
Testimonials
“Working with Silent Customer motivated an internal drive and focus on standards, which in turn generated an improvement in our Global Review Index (GRI) and most importantly, improved customer experience. As a result, we saw that customers were more likely to return to our hotels. We also noticed a significant increase in upsell revenue, due to a focus on upsells and bundles in the mystery shopper questions.”
Lindsay SouthwardGroup Director of Operations and People “The team have been amazing, super helpful and proactive. They truly care, and go above and beyond to help keep us as a company on our toes. This is the reason I am fully onboard with Silent Customer. They have made a huge difference to our business.”
Phil YatesOperations Director “We've worked with Silent Customer for many years. The team have been key in helping us to embed new call standards, develop upselling skills, and incorporate behaviours across our retail and restaurant teams. There’s never a “one size fits all” approach – it's a highly personalised service that allows our managers to focus on key improvement activity across our sites."
Sara AlexanderOperations Manager “Silent Customer’s services combine to give us a clear vision and understanding of our customers’ journey. We're able to react to genuine and direct feedback in one place, and get real-time feedback easily and accessibly, with clear tangible benchmarked data. The Silent Customer team intrinsically care about their customers and the business.”
Imogen CameronMarketing Manager Previous
Next