How we can help you

01491 572 701 or let us call you

Silent Customer is a mystery dining and customer feedback company for multi-site operators of pubs, restaurants, hotels and leisure venues.

Our services enable businesses to benchmark standards and on-line reputation, resolve customer engagement issues, promote management collaboration and find ways to increase revenue.

We pride ourselves on understanding behaviours and our aim is to influence change through positive suggestions rather than criticism. We focus on customer sentiment as we believe that insight into how customers feel delivers the greatest value.

Mystery Dining

Online Reputation

Table Feedback

Employee Satisfaction

Engagement Workshops 


New website coming soon!

We are very excited to soon reveal a new shiny website along with some awesome services to tame TripAdvisor and control your online reputation.    

Sign up as a Silent Customer