How we can help you

01491 572 701 or let us call you

Silent Customer is a mystery shopping and customer feedback company for multi-site operators of pubs, restaurants, hotels and leisure venues.

We pride ourselves on understanding behaviours and our aim is to influence change through positive suggestions rather than criticism. We focus on customer sentiment as we believe that insight into how customers feel delivers the greatest value.

We supply a full range of feedback services and can support your business whatever its size or budget.  

Covert service audits via our Silent Customers (AKA Mystery Shopping)

Real time customer feedback via our Tablet Feedback

Online reputation management via our Online Review Aggregator

Employee Engagement via our Satisfaction Surveys and Workshops


Get Christmas Feedback for New Year promos with your own tablet app

Find out what your guests think of your Christmas party menus and capture their emails so you can invite them back in the New Year!

Sign up NOW with our Tablet Feedback app in time for Christmas. Only £65 per month.  

Contact us 

Sign up as a Silent Customer