Silent Customer is a mystery shopping and customer feedback company for multi-site operators of pubs, restaurants, hotels and leisure venues.
We pride ourselves on understanding behaviours and our aim is to influence change through positive suggestions rather than criticism. We focus on customer sentiment as we believe that insight into how customers feel delivers the greatest value.
We supply a full range of feedback services and can support your business whatever its size or budget.
Covert service audits via our Silent Customers (AKA Mystery Shopping)
Real time customer feedback via our Tablet Feedback
Online reputation management via our Online Review Aggregator
Employee Engagement via our Satisfaction Surveys and Workshops
Find out what your guests think of your Christmas party menus and capture their emails so you can invite them back in the New Year!
Sign up NOW with our Tablet Feedback app in time for Christmas. Only £65 per month.
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