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The Silent Customer is a boutique, solutions driven, mystery dining company (aka Mystery Shopping) that delivers bespoke and powerful feedback for multi-site operators of pubs, restaurants, hotels and leisure venues.

Our service enables businesses to benchmark service standards, find ways to increase revenue through customer loyalty and to focus on growth.

As a small company we pride ourselves on our bespoke, personal service, understanding and empathy. Our aim is to influence change through positive suggestions rather than criticism. We focus on emotive, narrative feedback as we believe that insight into how customers feel about their experiences delivers more value than just ticking boxes. …MORE


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